Communication Skills Masterclass: A Blueprint for Home/Work

Communication Skills | Leadership | Relationship Skills | Management Skills | Emotional Intelligence | Listening

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Hi and a big welcome to my course to become a master at communication.

Did you know?

70% of employers from around the world state that communication is the top skill they desire in new hires.

Effective communication can increase team productivity by 20 to 25%.

Over 50%workers report that poor communication negatively impacts their job satisfaction.

Ineffective communication significantly affects trust between leaders and their teams.

Poor communication is a primary cause of customers jumping ship for other competitors.

Furthermore, poor communication in the home leads to an increase in conflict, misunderstandings, decreased trust, emotional distress, weakened family bonds, and negative impacts on mental health, particularly for children.

Our communication matters. Virginia Satir, a researcher, best-selling author, family therapist and foremost expert on the topic of communication has said:

"Communication is the largest single factor determining the kinds of relationships an individual has with others and what happens to him in the world around him. How he manages his survival, how he develops intimacy, how productive he is (and I would add what type of leader he/she is)…all are largely dependent on his communication skills."

I say "Amen." Communication is at the heart of our relationships. In fact, I will say that the quality of our relationships is a function of how well we communicate. If you want to improve your relationships and/or your leadership, then you have to improve how you communicate. It’s that simple.

Our communication matters because we are interdependent. No one exists or works in isolation. We work together to achieve results whether in a marriage and family, a community organization, or on the job. In fact, consider that even the most powerful person in any organization would accomplish little if not for the web of relationships with whom he or she interacts daily.

Therefore, much of your effectiveness and success in all aspects of your life (with your life partner, children and extended family, friends, people you associate in your church, community organizations or as a leader or member of a team) depends upon the quality of your communication.

When your communication is poor your effectiveness is greatly diminished. On the other hand, when your communication is clear and healthy then your effectiveness and ability to generate positive outcomes is greatly increased.

As the great basketball coach Mike Krzyzewski once said, “Effective teamwork begins and ends with effective communication.”

That is what this course is all about. I’m going to teach you skills and strategies to improve the quality of your communication. We’ll be talking about ways to build high levels of trust and accountability that will not only bless you with greater happiness and wellbeing but unleash the success of the people around you.

By going through this course you will learn 15 powerful and usable skills to:

Communicate with confidence

Build high levels of empathy, trust and goodwill

Become more assertive and advocate your point of view in a way that garners support

Find the right balance between assertiveness and empathy

Understand four communication styles and when to use each

Make it safe for people to open up and communicate honestly and vulnerably

Give positive feedback that uplifts and motivates

Give feedback when behavior or performance fails to meet your expectations

Surface and resolve animosities so all parties win

Resolve conflict and negotiate win-win agreements

Instill responsibility and hold people accountable for their behavior

Move others into goal-setting and problem-solving

Ask questions that empower others with responsibility for their well-being and success

I also want to mention that the course includes lots of extras. My students love the high quality handouts I offer them so they can review the material and even use as a "cheat sheet" which they can access when facing a crucial conversation.

I also offer you a ton of exercises to make the concepts usable. It’s one thing to understand a concept in your head but the power is in applying it to your life. The exercises help you do so.

I also make the course available as an audio so you can listen on the go, instead of being on your device or computer.

Who this course is for:

• Everyone interested in improving their face-to-face communication skills
• Leaders and managers who want to influence others to achieve better results
• Parents who want to understand and better influence their children
• Spouses who want to get along better

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